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Question of the Day #362

362. You are leading a cross-discipline project team comprising of six departments. Today, you are trying to settle a dispute between project team members over two critical problems. First, you ask them to stop arguing, and then demand they do work you want them to do in order to complete the project. Which conflict resolution technique are you using?

1. Avoidance

2. Compromise

3. Forcing

4. Problem solving



　

Answer and Explanation to Yesterday's Question

Answer :
1. Withdrawal

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Question Explanation :

Conflict solving approaches are (ranged by suggested order to deal with the conflict):

* Problem solving/Confrontation: solving the problem to ensure it is fully resolved. Confrontation is generally the best way to solve conflicts, as it leads to a Win-Win situation.

* Compromise: The second best way. Finding solutions that bring some degree of satisfaction to all parties. This is a Lose-Lose situation.

* Smoothing: This practice can only help to pacify and soothe both parties, but can not satisfactorily solve the problem.

* Withdrawal/Avoidance: both parties withdraw from the dispute and defer the problem; the problem has not been resolved. Deferring the problem is meant as only a temporary measure.

* Forcing: pushing one viewpoint at the expense of another. It is the worst way of conflict resolution, and is a Win-Lose situation.

Source of Answer : PMP Exam Prep 5th Edition, Rita Mulcahy, PMP, pages : 285