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The CAPM Exam Success Series: Placemat Volume 1 is designed to provide easy memorization of the 44 PMBOK processes, their details and their sequence that the CAPM Exam is based on. It also includes a number of graphical aids for memorization, formulas, earned value and PMI standards. It's an 11" x 17" study aid that can go where you go!

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Process Mapping and Knowledge Areas organized for memorization

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The Project Manager just received an industry award for her recent work. The current project is a new version of her last project. What type of power will the Project Manager utilize for the best results on the project?

(a) Formal
(b) Expert
(c) Referent
(d) Compromise

Mirroring

Matching behavior characteristics of another person or group

The telephone company is building a new call center for its new internet access division. Given that this is its first venture utilizing a call center, there are a number of new processes that will need to be created. Which of the following would show how to handle customers' various needs when they call the call center?

(a) Checklist
(b) Process flow (Correct)
(c) Control chart
(d) Quality Audit

Explanation: The Process Flow will help define how company employees manage customers on the phone. A checklist is used to ensure certain things are done. A Control chart shows output over time. A Quality Audit is done to ensure that the quality standards of the project will be met.

For more questions, terminology and other exercises please see the PMP® Exam Success Series: Certification Exam Manual at www.c rosswind pm.com

Question of the Day

The Project Manager just received an industry award for her recent work. The current project is a new version of her last project. What type of power will the Project Manager utilize for the best results on the project? (a) Formal (b) Expert (c) Referent (d) Compromise

Terminology of the Day

Mirroring Matching behavior characteristics of another person or group

Answer and Explanation to Yesterday's Question

The telephone company is building a new call center for its new internet access division. Given that this is its first venture utilizing a call center, there are a number of new processes that will need to be created. Which of the following would show how to handle customers' various needs when they call the call center? (a) Checklist (b) Process flow (Correct) (c) Control chart (d) Quality Audit Explanation: The Process Flow will help define how company employees manage customers on the phone. A checklist is used to ensure certain things are done. A Control chart shows output over time. A Quality Audit is done to ensure that the quality standards of the project will be met. For more questions, terminology and other exercises please see the PMP® Exam Success Series: Certification Exam Manual at www.c rosswind pm.com